CUSD Parent Portal - Frequently Asked Questions
Q1. How do I create a Portal account?
Q2.Why am I not receiving a confirmation email?
Most email providers/programs run some type of Spam guard program. If you do not see an email from either the principal or ParentPortal@centralusd.k12.ca.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add these addresses to your contacts list. If you did not receive the auto generated emails from either the principal or ParentPortal@centralusd.k12.ca.us, you will need to check the SPAM settings within your email account to allow these emails to go to into your Inbox. You can also contact your email provider for support on how to allow these emails into your Inbox.
Q3. I still havenít received my confirmation email, can you resend it?
Please follow the steps for resetting your password outlined in A4 below.† This process will send a new confirmation email.
Q4. What is my studentís verification code?
Once you have created a Parent Portal account, you will need 3 pieces of information to link your parent portal account to your student's data: 1) Student ID, 2) Primary Phone Number, 3) Parent Verification Code.† This information is contained in your studentís Parent Portal Letter (example).
You or your student can pick up a copy of the Parent Portal letter at the front desk of your student's school.† If it is inconvenient for you to pick up a copy, you can call your studentís school and request that a copy be mailed home to the address on file for the student.† Unfortunately, due to the sensitivity of student data available on the portal, district policy prevents staff from sending a copy of the letter or the verification code via fax, email, or phone, or mailing it to any address other than a studentís primary mailing address.
Q5. Iíve forgotten my password, can I reset it?
From the Parent Portal login page, click on ĎForgot Your Password?í You will be asked to input the email address you gave for your parent portal account. A confirmation email from ParentPortal@centralusd.k12.ca.us, will be sent to you that will allow you to change your password. Please read the email carefully and follow the instructions it provides. If you do not find the email in your Inbox, be sure to check your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder.
Q6. I donít have an email account, do I need one to access Parent Portal?
You must have an email address to use Parent Portal. If you do not currently have an email account, there are several companies which offer free web based email including Yahoo, Google, and Microsoft.
Q7. I have more than one student attending Central Unified. Do I need to create a seperate account to access each student?
You do not need a seperate Parent Portal account to access more than one student. Please find detailed instructions for adding another student to your account here.
Please direct any additional questions to your student's school site or: firstname.lastname@example.org